Your information · our responsibility

Privacy, without the fog.

A clear account of what we collect, why we need it and how you remain in control, written for people, not privacy lawyers.

Privacy Policy · POPIA-minded
The short version

Your trust is not a checkbox. It is part of the experience.

Gravity Africa treats personal information with the same care we bring to every guest touchpoint: intentionally, minimally and with respect. This page explains the complete picture in plain language.

Your data journey

Four steps. No mystery.

Information should move with purpose. Here is the simple path it follows when you connect with Gravity Africa.
01

You share

An enquiry, email or conversation starts the relationship.
02

We use

Only for the reason it was provided and related business needs.
03

We protect

Through appropriate organisational and technical safeguards.
04

You control

You can ask to access, correct or delete information where applicable.
01What we collectInformation you choose to share and limited website data.
We may collect information you provide through enquiry forms, email correspondence and direct interactions. This can include your name, contact details, lodge or business details, role and the information you choose to share about your requirements. We may also receive limited technical information connected to your visit, such as browser type, device information, pages viewed and cookie preferences where the relevant tools are enabled.
02How we use informationA defined purpose for every use.
Information may be used to:
  • respond to enquiries and arrange conversations;
  • understand your lodge, service needs or professional requirements;
  • prepare proposals and manage professional relationships;
  • operate, secure and improve this website; and
  • meet applicable legal or regulatory obligations.
Gravity Africa does not sell personal information.
03POPIA & lawful handlingLawful, minimal and connected to a stated purpose.
Gravity Africa aims to process personal information in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA). We process information lawfully and reasonably, collect only what is relevant for a defined purpose, and take reasonable steps to keep it accurate and secure. Depending on the context, processing may be necessary to respond to your request, take steps toward an agreement, meet a legal obligation, pursue a legitimate business purpose or act with your consent.
04Cookies & analyticsUseful signals, with appropriate choice.
The website may use essential cookies required for core functionality and approved analytics tools that help us understand website performance. Where consent is required, non-essential cookies should not be activated until you make a choice through the cookie banner. You can revisit your cookie preferences or adjust browser settings at any time, although disabling essential cookies may affect how the site works.
05Sharing & securityRestricted access and appropriate safeguards.
Personal information may be shared with authorised service providers where necessary to host the website, support communications, deliver agreed services or meet legal obligations. These providers should only use information for the authorised purpose and apply appropriate safeguards. We take reasonable organisational and technical measures to protect information against loss, misuse, unauthorised access, alteration or disclosure. If information is processed outside South Africa, appropriate legal safeguards should be applied.
06How long we keep itNo longer than the purpose or law requires.
We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, to manage an ongoing professional relationship, resolve a query or comply with legal, accounting or regulatory requirements. When information is no longer required, it should be securely deleted, destroyed or de-identified where appropriate.
07Contact & complaintsStart with us. The Information Regulator is also available.
For privacy questions, requests or concerns, email concierge@gravityafrica.co.za. Please provide enough detail for us to understand and respond to your request. You may also lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been handled unlawfully.
Your rights

Your information. Your say.

Subject to applicable law, you may exercise these rights. We may need to verify your identity before completing a request.
01 · See it

Access

Ask whether we hold personal information about you and request access to it.
02 · Fix it

Correction

Ask us to correct information that is inaccurate, incomplete or outdated.
03 · Remove it

Deletion

Request deletion where the information is no longer required or lawfully held.
04 · Stop it

Object

Object to certain processing where POPIA gives you that right.
05 · Change it

Withdraw consent

Withdraw consent where processing depends on it, without affecting prior lawful use.
06 · Escalate it

Complain

Raise a concern with us or submit a complaint to the Information Regulator.
A direct line

Let us make it clear.

If you have a question about your information, your rights or how this policy works in practice, speak to us directly. concierge@gravityafrica.co.za Visit the Information Regulator of South Africa ↗
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